Our telephone support staff that can answer frequently asked questions and create support requests
Technical Support Providing efficiency tools for engineers
Dynamic Design has a 3 tiered technical support structure with automated escalation processes to ensure your technical questions or issues are responded to as quickly as possible.
When you first sign up as a customer we will send a support structure identifying the local and international contacts involved with delivering support in your region. We ensure that every customer region has access to a local Dynamic Design office or Qualified Professional Partner who can offer support. Along with the contact will be a link to the Online Support Portal including your Username and Password.
Tier 1 - First Line of Support
Tier 2 - Technical Consultants
Our technical consultants understand our solutions better than anyone and have access to online remote access facilities such as Webex to help understand and work through your request on screen
Tier 3 - Development
Our development team are poised to develop a solution into the next software update or maintenance release even if your request involve specialized development or an application bug
How to Contact Support We have 3 methods for accessing support resources
Each region has access to a local Dynamic Design office or Qualified Professional Partner who will offer over the phone support to our products. If you are unsure of your local resource; you can find a list of them here
Each region has an email address for support requests
The online portal is an easy way for lodging or managing support requests.
If you are a Dynamic Design client ask for your login and password, and access to all the information you need
Software Maintenance Ever evolving with new features
As part of our software life cycle process we are always producing new features and functions for our existing modules. ConnectMaster comes with an update tool, which allows users to quickly and easily update the solution to the latest release ensuring data, and models are kept intact during the update. We aim to have at least one major releases a year bringing a variety of new features and modules to the solution.
As part of our maintenance regime we provide access to:
– Technical support and the online portal
– Updates, hotfixes, and major releases
– Professional services staff